Here is a chat site you can use if you have trouble with that. Note that the HUP license is limited to use on one computer at a time and limited to the time you are employed with the HUP sponsor. You should get the email that has the product key and download link from your original email after you bought the HUP version. New Computer - Refurbished/Reformatted Computer If above doesn't work - then you will have to contact Digital River who manages this program for Microsoft. Here are installation help links for after you have purchased. Here is the FAQ page for the Home Usage Program (HUP). You should have received a separate email with the product key.
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